The latest developments are posted below.
Seems Steam are looking into the problem and EA have 3rd line support on the case
Another update from Steam
12 Message by Support Tech Arnold on Sat, 18th Dec 2010 4:46 pm
Seems Steam are looking into the problem and EA have 3rd line support on the case
Another update from Steam
12 Message by Support Tech Arnold on Sat, 18th Dec 2010 4:46 pm
Hello Wayne,
We are investigating this issue further. As soon as we have more information, we will update your ticket.
We are investigating this issue further. As soon as we have more information, we will update your ticket.
13 Message by you on Sun, 19th Dec 2010 10:49 am
Hi Arnold,
Look forward to your reply.
Regards
Wayne
Another Update from EA
Hello Wayne,
Thank you for contacting EA Support regarding Bad Company 2 connection issue.
I can understand your frustration and apologize for any inconvenience this issue has caused you thus far. This case has been escalated to me and I will be happy to do everything in my power to resolve this issue for you.
It is possible that your original Bad Company 2 game was not purchased through Steam? I have also found that your connection trace is not connecting to our servers at all, which you can determine on your own by looking at the "Unknown Hosts" as well as the packet loss. If you would like you can attempt to run this program again. Additionally, you can try to run the game in a new admin account.
I would like to see if any of the built in security features on your operating system may be interfering with the game. Please attempt to duplicate the issue in the default admin account. To enabled the default admin account, please follow the instructions listed below:
1. Click Start.
2. Select All Programs.
3. Open Accessories.
4. Right Click on Command Prompt and select to run it as Admin.
5. Within Command Prompt up please input the following command line:net user administrator /active:yes
6. Hit enter on your keyboard and it should enabled the default admin account.
Once the default admin account is active, sign out of your current user account. Once logged out, you should see and account listed as: Administrator. Sign into the account and attempt to duplicate the issue.
To disable the default admin account we enabled, please follow the instructions listed below:
1. Click Start.
2. Select All Programs.
3. Open Accessories.
4. Right Click on Command Prompt and select to run it as Admin.
5. Within Command Prompt up please input the following command line:net user administrator /active:no
6. Hit enter on your keyboard and it should disable the default admin account.
Should you require further assistance, you can update your ticket, add more information, screen shots, or other helpful documents, by logging into our support site at http://support.ea.com/ and clicking on the ‘My Questions’ link on the left-hand side of the page. Your reference number for this ticket is 101213-000621
Sincerely,
Ryan M.
Electronic Arts Tier 3 Customer Support
Customer Wayne Edmonds 12/19/2010 10:42 AM
Hi Ryan,
Thanks for getting involved.
I had previously tried what you suggested but tried this process again for the sake of confirming.
I did all the steps suggested and managed to run this as Admin.
Still the same issue I am afraid.
Kind regards
Wayne
Customer Wayne Edmonds 12/19/2010 10:44 AM
Sorry Ryan, missed one of your questions.
Both Bad Company 2 and Vietnam were purchased through Steam.
No other install was attempted.
Look forward to your reply.
Regards
Wayne
Another Update from EA
Hello Wayne,
Thank you for contacting EA Support regarding Bad Company 2 connection issue.
I can understand your frustration and apologize for any inconvenience this issue has caused you thus far. This case has been escalated to me and I will be happy to do everything in my power to resolve this issue for you.
It is possible that your original Bad Company 2 game was not purchased through Steam? I have also found that your connection trace is not connecting to our servers at all, which you can determine on your own by looking at the "Unknown Hosts" as well as the packet loss. If you would like you can attempt to run this program again. Additionally, you can try to run the game in a new admin account.
I would like to see if any of the built in security features on your operating system may be interfering with the game. Please attempt to duplicate the issue in the default admin account. To enabled the default admin account, please follow the instructions listed below:
1. Click Start.
2. Select All Programs.
3. Open Accessories.
4. Right Click on Command Prompt and select to run it as Admin.
5. Within Command Prompt up please input the following command line:net user administrator /active:yes
6. Hit enter on your keyboard and it should enabled the default admin account.
Once the default admin account is active, sign out of your current user account. Once logged out, you should see and account listed as: Administrator. Sign into the account and attempt to duplicate the issue.
To disable the default admin account we enabled, please follow the instructions listed below:
1. Click Start.
2. Select All Programs.
3. Open Accessories.
4. Right Click on Command Prompt and select to run it as Admin.
5. Within Command Prompt up please input the following command line:net user administrator /active:no
6. Hit enter on your keyboard and it should disable the default admin account.
Should you require further assistance, you can update your ticket, add more information, screen shots, or other helpful documents, by logging into our support site at http://support.ea.com/ and clicking on the ‘My Questions’ link on the left-hand side of the page. Your reference number for this ticket is 101213-000621
Sincerely,
Ryan M.
Electronic Arts Tier 3 Customer Support
Customer Wayne Edmonds 12/19/2010 10:42 AM
Hi Ryan,
Thanks for getting involved.
I had previously tried what you suggested but tried this process again for the sake of confirming.
I did all the steps suggested and managed to run this as Admin.
Still the same issue I am afraid.
Kind regards
Wayne
Customer Wayne Edmonds 12/19/2010 10:44 AM
Sorry Ryan, missed one of your questions.
Both Bad Company 2 and Vietnam were purchased through Steam.
No other install was attempted.
Hi Wayne,
ReplyDeleteI have been reading through all this with the exact same problems and frustrations... I sorted it though!
I reset ALL the filters and set it searching again and just let it go through (took about 5-10mins) and eventually it populated with all the servers, which I could then navigate through to play :)
Hopefully this might work for you, though I would love you to carry on with this pursuit - they have failed there customers!
I do love this game. Most of pogo’s games are too easy. This is a challenge even on the easy level.
ReplyDeleteEA Games Help